Customer Experience Specialist - Auto Collision Center

Fred Beans Automotive Group; Mechanicsburg (Cumberland County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Veteran friendly

Equal opportunity employer

Job summary

Fred Beans Automotive Group in Mechanicsburg, PA, is seeking a Customer Service Representative for its Collision Center. You will be the first point of contact, handling front desk operations, calls, appointments, and billing records to ensure a smooth repair experience.

The role requires professionalism, strong communication, accuracy in data entry, and a customer-focused attitude. You will support estimators, assist with AR tasks, and provide updates to customers from drop-off to delivery.

Qualifications

• Excellent customer service and communication skills.
• Professional phone etiquette and interpersonal skills.
• Strong organizational and multitasking abilities.
• Attention to detail and accuracy in data entry, billing, and accounts receivable management.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet customers and visitors in a friendly, professional manner.
• Answer and direct incoming phone calls promptly and courteously.
• Collect and enter customer information accurately into company systems.
• Educate customers on the vehicle repair process and insurance procedures.
• Schedule estimates, repairs, and rental vehicle reservations.
• Maintain appointment calendars and coordinate repair schedules.
• Provide regular repair status updates to customers throughout the repair process.
• Assist with billing, supplemental billing, job closing, and payment processing.

Skills

Customer service

Phone etiquette

Organization

Data entry

Accounts receivable

Tools

Office software

Job description

Fred Beans Automotive Group in Mechanicsburg, PA, is seeking a Customer Service Representative for its Collision Center. You will be the first point of contact, handling front desk operations, calls, appointments, and billing records to ensure a smooth repair experience.

The role requires professionalism, strong communication, accuracy in data entry, and a customer-focused attitude. You will support estimators, assist with AR tasks, and provide updates to customers from drop-off to delivery.