Customer Experience Specialist - Auto Collision Support

Crash Champions; Buda (TX); On-site; USD 14,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k with match

Referral Bonus

Paid Holidays

Job summary

Crash Champions is seeking an Administrative Support Specialist to serve as the first point of contact with customers, manage calls and inquiries, and provide clerical support to the leadership team. The role emphasizes professionalism, organization, and customer service in a fast-paced collision repair environment.

The position also involves handling receivables/payables, data entry, and assisting with month-end processes, with opportunities for growth within a rapidly expanding MSO network.

Qualifications

• Interpersonal and customer service skills.
• Analytical and problem-solving skills.
• Multitasking and organizational skills.
• Ability to answer a high volume of calls and/or emails daily.
• Attentiveness and patience

Responsibilities

• Greet and assist customers and prospective customers promptly and professionally.
• Maintain a clean workspace as the first point of contact with our facility.
• Manage all incoming calls, walk-in traffic, and written inquiries and direct to the appropriate person/department.
• Provide clerical and administrative support to the General Managers and Service Advisors.
• Handle receivables, payables, data entry into accounting systems and various spreadsheets, and balance month-end statements.
• Perform other related duties as assigned.

Skills

Interpersonal skills

Analytical skills

Multitasking

Call & email handling

Attentiveness

Job description

Crash Champions is seeking an Administrative Support Specialist to serve as the first point of contact with customers, manage calls and inquiries, and provide clerical support to the leadership team. The role emphasizes professionalism, organization, and customer service in a fast-paced collision repair environment.

The position also involves handling receivables/payables, data entry, and assisting with month-end processes, with opportunities for growth within a rapidly expanding MSO network.