Customer Experience Specialist — Auto Collision Services

Gerber Collision (Texas), Inc.; San Antonio (TX); Presencial; USD 22 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Annual PTO

Paid parental leave

6 paid holidays

Insurance from day 1

401(k) with company match

Disability & life insurance

Continuing education

Safety glasses provided

Uniform stipend

Daily pay option

Resumo da oferta

Gerber Collision & Glass on Bandera Rd in San Antonio seeks a reliable administrative professional to support vehicle repairs. The role involves scheduling, coordinating with insurers, and documenting customer communications within CCC One and ARMS systems.

You’ll handle rental coordination, paperwork, and daily tasks in a fast-paced auto body environment, contributing to high-quality service and customer satisfaction.

Qualificações

• High School Diploma or GED (General Education Diploma)
• 1 year experience in a similar role such as administration assistant
• Preferred: 1 year in auto body or similar environment including customer service experience

Responsabilidades

• Execute WOW (Wow Operating Way) plan consistently.
• Schedule vehicle repair appointments using CCC One and scripting.
• Retrieve insurance assignments and obtain repair authorizations for disassembly.
• Prepare RO work packets with QC checklist, work order, parts list and windshield tag.
• Record all communications with customers or insurers during repairs.
• Confirm rental information and update CCC One with rental usage details.
• Manage ARMS daily to track vehicles in CCC One.

Conhecimentos

Multitasking

Attention to detail

Communication

Sales drive

Customer service

Formação académica

High School Diploma or GED

Ferramentas

CCC One

ARMS

Daily Demand Capacity Planner

Descrição da oferta de emprego

Gerber Collision & Glass on Bandera Rd in San Antonio seeks a reliable administrative professional to support vehicle repairs. The role involves scheduling, coordinating with insurers, and documenting customer communications within CCC One and ARMS systems.

You’ll handle rental coordination, paperwork, and daily tasks in a fast-paced auto body environment, contributing to high-quality service and customer satisfaction.