Collision CSR

Gerber Collision & Glass; San Antonio (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

Gerber Collision & Glass on Bandera Rd in San Antonio seeks a Customer Service Representative to ensure an exceptional customer experience during the repair process. You will manage insurer communications, schedule repairs, and maintain all documentation in CCC One and ARMS systems.

The role requires 1+ year admin experience, 2-3 years in customer service, and familiarity with CCC One. A high school diploma is required, and the position offers a fast-paced environment with growth opportunities.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year administrative experience; 2-3 years customer service preferred.
• 1-2 years CCC One experience preferred in a repair facility setting.

Responsibilities

• Provide exceptional customer experience and manage relationships with customers and insurers.
• Schedule vehicle repairs using CCC One and related scripting.
• Maintain repair orders, parts lists, and rental car information; document in CCC One.
• Track communications with customers/insurers and update ARMS/CCC One accordingly.

Skills

Customer service

Administrative experience

Multitasking

Attention to detail

Education

High School Diploma

Tools

CCC One

ARMS

Job description

TX San Antonio-Bandera Rd - 157059

We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.

Job Description

Gerber Collision & Glass - Bandera Rd, San Antonio TX

• 1-2 Years Minimum CCC1 experience preferred
• 2-3 years prior experience in customer service excellence required

The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative support for the Repair Facility Team.

Key Job Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting. (CCC One is our repair management system)
• Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.
• Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).
• Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.
• Confirms car rental information and updates CCC One with rental car usage information.
• Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.

Education And/or Experience Required

• High School Diploma or GED (General Education Diploma)
• Minimum: 1 year experience in a similar role such as administration assistant.
• Preferred: 1 year in an auto body or similar work environment including previous customer service experience.

Required Skills/Abilities

• Ability to function well in a fast past environment, demonstrating multitasking ability while under pressure.
• Strong attention to detail with a high degree of accuracy.
• Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.

Other Requirements

• Valid driver’s license.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details

Compensation Details:

• $16.00 to $22.00+ Hourly

Compensation is commensurate with location, skill, education, and experience.