Collision CSR: Elite Customer Care & Repair Coordination

JHCC Holdings LLC; San Antonio (TX); Vor Ort; USD 22.000 - 30.000; Vollzeit

Zusammenfassung

Gerber Collision & Glass - Bandera Rd in San Antonio is seeking a Customer Service Representative to support the repair facility with administrative tasks and outstanding customer service. You’ll schedule repairs, handle insurance communications, and maintain repair records using CCC One and ARMS.

The role requires 1 year in a similar admin position, high school diploma or GED, and strong multitasking and communication skills in a fast-paced environment.

Qualifikationen

• High School Diploma or GED required.
• Minimum 1 year in a similar admin role.
• Preferred 1 year in auto body or related environment.

Aufgaben

• Schedule vehicle repair appointments using Daily Demand Capacity Planner and CCC One with proper scripting.
• Obtain insurance authorizations and related documentation for repairs.
• Prepare RO work packets including QC checklist, work order, parts list and windshield tag.
• Record all communications with customers and insurance partners in CCC One notes.
• Confirm rental information and update CCC One with rental usage details.
• Manage ARMS to ensure vehicles are logged in CCC One.
• Assist the Repair Facility Team with administrative tasks as needed.

Kenntnisse

Multitasking

Attention to detail

Oral & written communication

Sales drive

Customer service

Ausbildung

High School Diploma or GED

Tools

CCC One

ARMS

Daily Demand Capacity Planner

Jobbeschreibung

Gerber Collision & Glass - Bandera Rd in San Antonio is seeking a Customer Service Representative to support the repair facility with administrative tasks and outstanding customer service. You’ll schedule repairs, handle insurance communications, and maintain repair records using CCC One and ARMS.

The role requires 1 year in a similar admin position, high school diploma or GED, and strong multitasking and communication skills in a fast-paced environment.