Collision CSR: Elevate Customer Care & Admin Impact

Gerber Collision & Glass; San Antonio (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

Gerber Collision & Glass on Bandera Rd in San Antonio seeks a Customer Service Representative to ensure an exceptional customer experience during the repair process. You will manage insurer communications, schedule repairs, and maintain all documentation in CCC One and ARMS systems.

The role requires 1+ year admin experience, 2-3 years in customer service, and familiarity with CCC One. A high school diploma is required, and the position offers a fast-paced environment with growth opportunities.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year administrative experience; 2-3 years customer service preferred.
• 1-2 years CCC One experience preferred in a repair facility setting.

Responsibilities

• Provide exceptional customer experience and manage relationships with customers and insurers.
• Schedule vehicle repairs using CCC One and related scripting.
• Maintain repair orders, parts lists, and rental car information; document in CCC One.
• Track communications with customers/insurers and update ARMS/CCC One accordingly.

Skills

Customer service

Administrative experience

Multitasking

Attention to detail

Education

High School Diploma

Tools

CCC One

ARMS

Job description

Gerber Collision & Glass on Bandera Rd in San Antonio seeks a Customer Service Representative to ensure an exceptional customer experience during the repair process. You will manage insurer communications, schedule repairs, and maintain all documentation in CCC One and ARMS systems.

The role requires 1+ year admin experience, 2-3 years in customer service, and familiarity with CCC One. A high school diploma is required, and the position offers a fast-paced environment with growth opportunities.