Customer Experience Specialist – Auto Service Center

Caliber Collision; Leon Valley (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, dental and vision from day 1

Weekly pay

Overtime eligibility

Paid vacation & holidays

Career growth opportunities

Hands-on shop experience

Job summary

Caliber Collision in San Antonio, TX is seeking a Customer Service Representative to greet customers, answer questions, and support center operations. You will coordinate rental car/tow services and maintain knowledge of insurance partner requirements to ensure smooth authorizations, billing, and load level processes.

Ideal candidates have 1+ year in a customer-facing role. Benefits include weekly pay, overtime eligibility, paid vacation, and career growth opportunities within a busy production

Qualifications

• 1+ years of experience in a customer-facing environment.

Responsibilities

• Greet and provide extraordinary customer service to internal and external customers.
• Monitor work volume and recommend load level adjustments.
• Coordinate Rental Car/Tow with other providers for one-stop service.
• Maintain knowledge of insurance partner requirements for authorizations, billing and load level processes.

Skills

Verbal communication

Written communication

Microsoft Office

Multitasking

Customer service

Tools

Microsoft Office Suite

Job description

Caliber Collision in San Antonio, TX is seeking a Customer Service Representative to greet customers, answer questions, and support center operations. You will coordinate rental car/tow services and maintain knowledge of insurance partner requirements to ensure smooth authorizations, billing, and load level processes.

Ideal candidates have 1+ year in a customer-facing role. Benefits include weekly pay, overtime eligibility, paid vacation, and career growth opportunities within a busy production