Customer Service Specialist - Auto Collision Center

calibercollision; Schertz (TX); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Benefits from day one: medical, dental

Overtime eligibility

Paid vacation & holidays

Career growth opportunities

Production shop experience

Job summary

Caliber Collision in San Antonio - Garden Ridge seeks a Customer Service Representative to greet customers and deliver outstanding service in a busy center. You will monitor daily workloads, help coordinate rental car services, and ensure smooth interactions with insurance partners on authorizations and billing.

The role emphasizes effective communication, teamwork, and the ability to navigate multiple software systems in a fast-paced environment.

Qualifications

• 1+ years of experience in a customer-facing environment.
• Excellent verbal and written communication skills.
• Ability to manage multiple software systems and adapt to a fast-paced setting.

Responsibilities

• Greet customers and provide extraordinary customer service.
• Monitor work volume and assist center with load level requests as needed.
• Coordinate rental car/tow companies to provide one-stop service.
• Understand and apply insurance partner requirements for authorizations, billing, and load level processes.

Skills

Verbal communication

Written communication

Customer service

Multitasking

Teamwork

Tools

Microsoft Office Suite

Job description

Caliber Collision in San Antonio - Garden Ridge seeks a Customer Service Representative to greet customers and deliver outstanding service in a busy center. You will monitor daily workloads, help coordinate rental car services, and ensure smooth interactions with insurance partners on authorizations and billing.

The role emphasizes effective communication, teamwork, and the ability to navigate multiple software systems in a fast-paced environment.