Customer Experience Specialist — Auto Collision Center

Caliber Collision; Aurora (CO); Hybrid; USD 46.000 - 52.000; Vollzeit

Benefits dieser Stelle

Benefits from day one

Paid vacation & holidays

Career growth opportunities

Overtime eligibility

Zusammenfassung

Caliber Collision in Aurora, CO is seeking a Customer Service Representative to greet customers, manage load levels, and coordinate rental car providers. The role emphasizes delivering exceptional service while navigating multiple software systems in a busy collision repair center.

The ideal candidate has 1+ years in a customer-facing role, strong communication skills, and the ability to work collaboratively in a fast-paced setting.

Qualifikationen

• 1+ years of experience in a customer facing environment.
• Excellent verbal and written communication skills.
• Ability to navigate multiple software systems.
• Ability to work in a fast-paced, collaborative environment.

Aufgaben

• Greet customers and provide exceptional service.
• Monitor workload and recommend load-level adjustments.
• Coordinate rental car/tow providers for one-stop service.
• Maintain knowledge of insurance partner requirements and processes.

Kenntnisse

Customer service

Verbal communication

Written communication

Multitasking

Team collaboration

Tools

Microsoft Office Suite

Jobbeschreibung

Caliber Collision in Aurora, CO is seeking a Customer Service Representative to greet customers, manage load levels, and coordinate rental car providers. The role emphasizes delivering exceptional service while navigating multiple software systems in a busy collision repair center.

The ideal candidate has 1+ years in a customer-facing role, strong communication skills, and the ability to work collaboratively in a fast-paced setting.