Customer Experience Specialist – Auto Collision Center

Caliber Collision; Clinton (MD); Hybrid; USD 25.000 - 28.000; Vollzeit

Benefits dieser Stelle

Medical, Dental & Vision benefits

Weekly pay

Overtime eligibility

Paid vacations & Holidays

Career growth opportunities

Zusammenfassung

Caliber Collision in Clinton, MD is seeking a Customer Service Representative to greet customers and deliver extraordinary service in a busy auto collision center. You will coordinate rental car and tow services while maintaining knowledge of insurance partner requirements, authorizations, and billing processes.

The role emphasizes teamwork in a fast-paced environment with opportunities for overtime. The position offers competitive hourly pay, weekly pay, benefits from day one, and potential

Qualifikationen

• 1+ years of experience in a customer facing environment.
• Effective verbal and written communication skills.
• Ability to navigate multiple software systems, e.g., Microsoft Office Suite.
• Ability to provide personable, friendly customer service in a fast-paced setting.

Aufgaben

• Greet customers and provide extraordinary service to internal and external clients.
• Coordinate Rental Car and tow services to ensure one-stop customer support.
• Monitor center workload and suggest load level adjustments when needed.
• Assist with billing, authorizations and insurance partner requirements as applicable.

Kenntnisse

Verbal communication

Written communication

Customer service

MS Office

Multi-system navigation

Tools

MS Office

Jobbeschreibung

Caliber Collision in Clinton, MD is seeking a Customer Service Representative to greet customers and deliver extraordinary service in a busy auto collision center. You will coordinate rental car and tow services while maintaining knowledge of insurance partner requirements, authorizations, and billing processes.

The role emphasizes teamwork in a fast-paced environment with opportunities for overtime. The position offers competitive hourly pay, weekly pay, benefits from day one, and potential