Customer Experience Specialist — Auto Collision & Glass

Boyd Group; Cape Coral (FL); Sur place; USD 22 000 - 28 000; Plein temps

Avantages offerts par ce poste

Annual PTO

Parental leave

6 holidays

Medical insurance from day 1

401(k) with company match

Short-Term Disability & Life Insurance

Voluntary Life Insurance

Continuing Education

Safety glasses

Uniform stipend

Daily Pay option

Résumé du poste

Gerber Collision & Glass in Cape Coral, FL is hiring a Customer Service Representative to deliver an exceptional experience for customers and insurance partners throughout the repair process. You will manage appointment scheduling, insurance communications, repair orders, rental coordination, and daily records using CCC One and ARMS, while maintaining accuracy and strong service.

Qualified candidates have a high school diploma, at least one year in a similar admin role, and preferably auto-body

Qualifications

• High School Diploma or GED is required or equivalent.
• Minimum 1 year experience in a similar role such as administration assistant.
• Preferred: 1 year in an auto body or similar work environment including previous customer service experience.

Responsabilités

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting (CCC One is our repair management system).
• Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.
• Prepares RO (repair order) work packet consisting of QC checklist, work order, parts list and windshield tag used to record indicators -R (rental)-NR (no rental)-G (Gerber pay).
• Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.
• Confirms car rental information and updates CCC One with rental car usage information.
• Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.

Connaissances

Customer service

Multitasking

Attention to detail

Communication

Sales

Formation

High School Diploma or GED

Description du poste

Gerber Collision & Glass in Cape Coral, FL is hiring a Customer Service Representative to deliver an exceptional experience for customers and insurance partners throughout the repair process. You will manage appointment scheduling, insurance communications, repair orders, rental coordination, and daily records using CCC One and ARMS, while maintaining accuracy and strong service.

Qualified candidates have a high school diploma, at least one year in a similar admin role, and preferably auto-body