Customer Experience Associate - Auto Collision Support

Caliber; King of Prussia (PA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental & vision from day one

Weekly pay

Overtime eligibility

Paid vacation & holidays

Career growth opportunities

Career for life

Job summary

Caliber Collision in King of Prussia, PA, is seeking a Customer Service Representative to greet customers, manage center workload, and coordinate rental car/tow services while ensuring knowledge of insurance partner requirements for authorizations, billing, and load levels.

The role emphasizes delivering extraordinary customer service, working across multiple software systems, and thriving in a fast-paced environment with opportunities for growth.

Qualifications

• 1+ years of experience in a customer-facing environment.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Greet customers and provide extraordinary service.
• Monitor center workload and request load level adjustments as needed.
• Coordinate Rental Car/Tow companies to provide one-stop service.
• Understand insurance partner requirements for authorizations, billing and load levels.
• Maintain knowledge across software systems to support operations.

Skills

Customer service

Verbal communication

Multitasking

Team collaboration

Tools

Microsoft Office

Job description

Caliber Collision in King of Prussia, PA, is seeking a Customer Service Representative to greet customers, manage center workload, and coordinate rental car/tow services while ensuring knowledge of insurance partner requirements for authorizations, billing, and load levels.

The role emphasizes delivering extraordinary customer service, working across multiple software systems, and thriving in a fast-paced environment with opportunities for growth.