Customer Experience Specialist — Auto Collision Center

Caliber Collision; King of Prussia (PA); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Caliber Collision in King of Prussia, PA is seeking a Customer Service Representative to greet customers and provide extraordinary service, both in person and over the phone. The role requires handling multiple software systems, staying organized, and collaborating with teammates in a fast-paced environment.

Ideal candidates have at least 1 year of customer-facing experience and strong verbal and written communication skills, with a focus on accuracy in billing, authorizations, and load-level

Qualifications

• 1+ years of experience in a customer-facing environment.
• Proficient in verbal and written communication.
• Ability to navigate multiple software systems and tools.

Responsibilities

• Greet customers and provide exceptional service to internal and external clients.
• Monitor center workload and advise load level adjustments as needed.
• Coordinate Rental Car/Tow services to provide a one-stop customer experience.
• Maintain knowledge of insurance partner requirements for authorizations, billing and load levels.

Skills

Verbal & written communication

Software systems navigation

Team collaboration

Tools

Microsoft Office Suite

Job description

Caliber Collision in King of Prussia, PA is seeking a Customer Service Representative to greet customers and provide extraordinary service, both in person and over the phone. The role requires handling multiple software systems, staying organized, and collaborating with teammates in a fast-paced environment.

Ideal candidates have at least 1 year of customer-facing experience and strong verbal and written communication skills, with a focus on accuracy in billing, authorizations, and load-level