Auto Collision Customer Experience Specialist

Caliber; Westminster (CO); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical, dental & vision from day one

Weekly pay with overtime eligibility

Paid vacation & holidays

Career growth opportunities

Job summary

Caliber Collision in Westminster, CO is hiring a Customer Service Representative to greet customers and deliver exceptional service while coordinating work flow and rental car arrangements. The role supports a busy collision center with emphasis on accuracy in insurance authorizations and billing processes.

The position offers weekly pay with overtime eligibility and benefits from day one, including medical, dental, and vision coverage.

Qualifications

• 1+ years of experience in a customer-facing environment.
• Strong verbal and written communication skills.
• Ability to navigate multiple software systems and stay organized.
• Provide personable, friendly customer service to internal and external customers.
• Ability to work collaboratively in a fast-paced shop.

Responsibilities

• Greet customers and deliver extraordinary customer service.
• Monitor center work volume and assist with load level requests as needed.
• Coordinate Rental Car/Tow services to provide a one-stop customer experience.
• Maintain knowledge of insurance partner requirements for authorizations, billing, and load levels.

Skills

Customer service

Verbal & written communication

Multitasking

Teamwork

Tools

Microsoft Office Suite

Job description

Caliber Collision in Westminster, CO is hiring a Customer Service Representative to greet customers and deliver exceptional service while coordinating work flow and rental car arrangements. The role supports a busy collision center with emphasis on accuracy in insurance authorizations and billing processes.

The position offers weekly pay with overtime eligibility and benefits from day one, including medical, dental, and vision coverage.