World-Class Customer Experience Specialist — Auto Collision

Caliber Collision; McKeesport (Allegheny County); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid weekly with overtime

Paid vacation & holidays

Career growth opportunities

Hands-on experience

Job summary

Caliber Collision is seeking a Customer Service Consultant at our McKeesport service center to greet customers, assess needs, and guide them through the repair process. You will support Collision Estimators with vehicle drop-offs, marking, and photos, and coordinate transportation as needed.

You will engage with customers and teammates to ensure accurate repairs while adhering to company SOPs and industry guidelines. Growth opportunities and a positive work environment await the right candidate.

Qualifications

• 2+ years of customer facing experience; sales experience a plus.
• Must have a valid driver's license and be eligible for coverage under our company insurance policy.

Responsibilities

• Greet customers in person or on the phone and determine their needs.
• Assist Collision Estimators by handling drop-offs, mapping/marking, and photographing vehicles.
• Arrange customer transportation and prepare paperwork.
• Deliver active customer service while communicating with customers, teammates and vendors.
• Follow Caliber’s SOPs, insurance partner guidelines and industry standards.

Skills

Customer service

Sales experience

Communication

Multitasking

Physical ability

Job description

Caliber Collision is seeking a Customer Service Consultant at our McKeesport service center to greet customers, assess needs, and guide them through the repair process. You will support Collision Estimators with vehicle drop-offs, marking, and photos, and coordinate transportation as needed.

You will engage with customers and teammates to ensure accurate repairs while adhering to company SOPs and industry guidelines. Growth opportunities and a positive work environment await the right candidate.