Customer Service Specialist - Auto Collision Center

Caliber; Hyattsville (MD); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental and vision

Weekly pay

Paid vacation & holidays

Career growth opportunities

Equal Opportunity Employer

Job summary

Caliber Collision has an immediate opening for a Customer Service Representative in Hyattsville, MD. You will greet customers, provide outstanding service, manage workload, and coordinate Rental Car/Tow services while understanding insurance authorizations and billing requirements.

This role offers industry-competitive pay and benefits, including paid time off and growth opportunities within a nationwide network of centers.

Qualifications

• 1+ years in a customer-facing environment
• Excellent verbal and written communication skills
• Ability to navigate multiple software systems

Responsibilities

• Greet customers and deliver exceptional customer service
• Monitor workload and assist with load-level requests
• Coordinate Rental Car/Tow companies for one-stop service
• Understand insurance partner requirements for authorizations, billing and load-level processes

Skills

Verbal communication

Written communication

Multitasking

Tools

Microsoft Office Suite

Job description

Caliber Collision has an immediate opening for a Customer Service Representative in Hyattsville, MD. You will greet customers, provide outstanding service, manage workload, and coordinate Rental Car/Tow services while understanding insurance authorizations and billing requirements.

This role offers industry-competitive pay and benefits, including paid time off and growth opportunities within a nationwide network of centers.