Customer Experience Specialist - Auto Collision Admin

Mobile Auto Solutions, LLC; Birmingham (AL); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

PTO

Parental Leave

Holidays

Health Insurance

401(k)

Disability & Life Insurance

Education Opportunities

Safety Glasses

Uniform Stipend

Daily Pay

Job summary

Gerber Collision & Glass in Birmingham, AL seeks a Customer Service Representative to deliver an exceptional customer experience, coordinate with customers and insurers, and support the Repair Facility Team.

The role handles scheduling, insurance authorizations, RO packets, rental coordination, and data entry in CCC One and ARMS, with benefits including PTO, health insurance, 401(k), and continued education opportunities.

Qualifications

• High School Diploma or GED required.
• At least 1 year of administrative or customer service experience.
• Experience in auto body or related environments preferred.

Responsibilities

• Schedule vehicle repair appointments using CCC One and scripts.
• Obtain repair authorizations and manage insurance communications.
• Maintain repair orders, parts lists, and rental information in CCC One/ARMS.
• Record all customer and insurer communications.

Skills

Customer service

Multitasking

Attention to detail

Oral and written communication

Education

High School Diploma or GED

Tools

CCC One

ARMS

Daily Demand Capacity Planner

Job description

Gerber Collision & Glass in Birmingham, AL seeks a Customer Service Representative to deliver an exceptional customer experience, coordinate with customers and insurers, and support the Repair Facility Team.

The role handles scheduling, insurance authorizations, RO packets, rental coordination, and data entry in CCC One and ARMS, with benefits including PTO, health insurance, 401(k), and continued education opportunities.