Customer Experience Specialist - Auto Collision

Caliber; Clinton (MD); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental and vision from day 1

Paid weekly

Paid vacation & holidays

Career growth opportunities

Hands-on experience in a production/ca

Job summary

Caliber Collision in Clinton, MD is seeking a Customer Service Representative to greet customers and provide exceptional service while coordinating daily center operations.

You will work with rental car partners and insurance workflows, monitor workload levels, and help ensure a smooth, friendly experience for every guest in a fast-paced environment.

Immediate opening with benefits from day one and opportunities for career growth within a nationwide network.

Qualifications

• 1+ years of experience in a customer-facing environment.
• Strong verbal and written communication skills.
• Ability to navigate multiple software systems, including Microsoft Office.
• Ability to manage competing priorities in a fast-paced setting.
• Demonstrated personable, friendly customer service to internal and external customers.

Responsibilities

• Greet customers and deliver extraordinary customer service.
• Monitor center work volume and assist with load-level planning.
• Coordinate Rental Car/Tow companies to provide one-stop service.
• Understand insurance partner requirements for authorizations, billing, and load processes.

Skills

Verbal communication

Written communication

Multi-system navigation

Prioritization

Customer service

Tools

Microsoft Office

Job description

Caliber Collision in Clinton, MD is seeking a Customer Service Representative to greet customers and provide exceptional service while coordinating daily center operations.

You will work with rental car partners and insurance workflows, monitor workload levels, and help ensure a smooth, friendly experience for every guest in a fast-paced environment.

Immediate opening with benefits from day one and opportunities for career growth within a nationwide network.