Auto Collision Customer Experience Specialist

Caliber Collision; Virginia (MN); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, dental and vision from day 1

Paid vacation & holidays

Career growth opportunities

Paid weekly overtime

Job summary

Caliber Collision is seeking a Customer Service Representative at our Arlington, VA service center to greet customers and provide extraordinary service, coordinate load and rental car needs, and navigate multiple software systems including Microsoft Office.

You will help balance workloads, communicate clearly with customers and partners, and uphold our commitment to a positive customer experience while supporting the center's daily operations and goals.

Qualifications

• 1+ years of experience in a customer-facing environment.
• Effective verbal and written communication skills.
• Ability to navigate multiple software systems, e.g., Microsoft Office Suite.

Responsibilities

• Greet customers and provide extraordinary service to internal and external customers.
• Monitor workload and assist with load level requests as needed.
• Coordinate Rental Car/Tow providers to deliver one-stop service and liaise with insurance partners.

Skills

Verbal communication

Written communication

Customer service

Multitasking

Tools

Microsoft Office

Job description

Caliber Collision is seeking a Customer Service Representative at our Arlington, VA service center to greet customers and provide extraordinary service, coordinate load and rental car needs, and navigate multiple software systems including Microsoft Office.

You will help balance workloads, communicate clearly with customers and partners, and uphold our commitment to a positive customer experience while supporting the center's daily operations and goals.