Customer Experience Specialist - Auto Collision

Gerber Collision & Glass; Brownsburg (IN); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

PTO

Parental Leave

Paid Holidays

Medical Insurance

Dental & Vision Insurance

401k

Short-Term Disability & Life Insurance

Voluntary Life Insurance

Continuing Education Opportunities

Uniform Stipend

Daily Pay

Job summary

Gerber Collision & Glass in Brownsburg, IN is seeking a Customer Service Representative to deliver an exceptional experience for customers and insurers. You will manage appointments, processes, and communications across CCC One and ARMS systems.

The role requires a high school diploma or GED, at least one year in a similar administration role, plus strong multitasking, attention to detail, and excellent verbal and written communication with a sales/service focus.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year experience in a similar administrative role.
• Preferred: 1 year in an auto body or similar environment.
• Strong multitasking ability in a fast-paced environment.
• Excellent oral and written communication with a focus on sales and customer service.

Responsibilities

• Schedule vehicle repair appointments using CCC One and Daily Demand Capacity Planner.
• Retrieve insurance assignments and obtain repair authorizations.
• Prepare RO work packets with QC checklists, parts lists and windshield tags.
• Record all communications with customers or insurers in CCC One.
• Confirm rental car information and update CCC One with rental usage details.
• Coordinate ARMS entries with CCC One for all vehicles.

Skills

Multitasking

Attention to detail

Communication

Sales drive

Customer service

Education

High School Diploma or GED

Tools

CCC One

ARMS

Job description

Gerber Collision & Glass in Brownsburg, IN is seeking a Customer Service Representative to deliver an exceptional experience for customers and insurers. You will manage appointments, processes, and communications across CCC One and ARMS systems.

The role requires a high school diploma or GED, at least one year in a similar administration role, plus strong multitasking, attention to detail, and excellent verbal and written communication with a sales/service focus.