Customer Experience Specialist — Auto Center

calibercollision; Reynoldsburg (OH); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, dental & vision

Weekly pay

Overtime eligibility

Paid vacation & holidays

Career growth opportunities

Job summary

Caliber Collision Reynoldsburg is hiring a Customer Service Representative to greet customers and deliver extraordinary service across internal and external clients. You will monitor center load, prioritize tasks, and coordinate Rental Car/Tow companies to provide seamless one-stop service while understanding insurance partner requirements for authorizations and billing.

The role emphasizes clear communication, multi-system navigation (Microsoft Office), teamwork in a fast-paced shop, and a path

Qualifications

• 1+ years of experience in a customer-facing environment.
• Strong verbal and written communication skills.
• Ability to navigate multiple software systems including Microsoft Office Suite.

Responsibilities

• Greet customers and provide extraordinary customer service to internal and external customers.
• Monitor work volume and help manage center load and staffing needs.
• Coordinate Rental Car/Tow companies to provide one-stop service.
• Understand insurance partner requirements for authorizations, billing and load level processes.
• Work in a collaborative, fast-paced environment.

Skills

Verbal and written communication

Multi-system software navigation

Prioritizing in fast-paced environment

Customer service orientation

Collaborative work style

Tools

Microsoft Office Suite

Job description

Caliber Collision Reynoldsburg is hiring a Customer Service Representative to greet customers and deliver extraordinary service across internal and external clients. You will monitor center load, prioritize tasks, and coordinate Rental Car/Tow companies to provide seamless one-stop service while understanding insurance partner requirements for authorizations and billing.

The role emphasizes clear communication, multi-system navigation (Microsoft Office), teamwork in a fast-paced shop, and a path