Auto Collision Center: Customer Experience Champion

Talentify; Medina (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Weekly pay & overtime

Paid vacation & holidays

Career growth

Hands-on experience

Job summary

Caliber Collision in Medina, OH is seeking a Customer Service Representative to greet customers and provide exceptional service, coordinate rental car/tow company logistics, and support center operations. This role requires 1+ year of customer-facing experience, strong communication, and the ability to juggle multiple software systems in a fast-paced environment.

Caliber offers day-one benefits, competitive pay, overtime eligibility, paid vacation and holidays, and growth opportunities within a

Qualifications

• 1+ years of experience in a customer-facing environment.
• Excellent verbal and written communication.
• Proficient with Microsoft Office Suite.
• Ability to handle multiple priorities in a fast-paced setting.
• Collaborative team player.

Responsibilities

• Greet customers and provide outstanding service in a fast-paced center.
• Monitor work volume and coordinate load level requests.
• Coordinate Rental Car/Tow company logistics for one-stop service.
• Maintain knowledge of insurance partner requirements for authorizations and billing.

Skills

Customer service

Communication skills

Multi-software navigation

Team collaboration

Tools

Microsoft Office Suite

Job description

Caliber Collision in Medina, OH is seeking a Customer Service Representative to greet customers and provide exceptional service, coordinate rental car/tow company logistics, and support center operations. This role requires 1+ year of customer-facing experience, strong communication, and the ability to juggle multiple software systems in a fast-paced environment.

Caliber offers day-one benefits, competitive pay, overtime eligibility, paid vacation and holidays, and growth opportunities within a