Customer Experience Specialist - Aesthetics

AbbVie; Texas; Presencial; USD 21.000 - 34.000; Tempo integral

Benefícios oferecidos por esta vaga

401(k) savings plan

Paid time off

Resumo da vaga

AbbVie’s Allergan Aesthetics unit is seeking a Customer Experience Representative to handle inbound/outbound calls, process orders, and resolve issues. You will interact with Health Care Providers, internal sales, and administrative staff to ensure accurate order placement and timely updates, contributing to a positive customer journey.

The role emphasizes professional communication, multitasking, and collaboration with cross-functional teams to meet service levels.

Qualificações

• 2-4 years of Customer Service experience, preferably in a Contact Center environment.
• Experience working with MS Office.
• Attention to detail and ability to multitask.
• Effective communication skills.
• Associate Degree OR High School Diploma and equivalent relevant experience.

Responsabilidades

• Manage 50-100 call interactions per day including inbound and outbound calls.
• Use critical thinking to resolve inquiries to meet service levels.
• Collaborate with sales and other operational departments to complete orders.
• Deliver an excellent customer experience in a professional and courteous manner.

Conhecimentos

Customer Service

MS Office

Attention to detail

Multitasking

Communication skills

Formação

Associate Degree or High School Diploma

Ferramentas

SAP

Salesforce

CRM

Business Systems

Descrição da vaga

AbbVie’s Allergan Aesthetics unit is seeking a Customer Experience Representative to handle inbound/outbound calls, process orders, and resolve issues. You will interact with Health Care Providers, internal sales, and administrative staff to ensure accurate order placement and timely updates, contributing to a positive customer journey.

The role emphasizes professional communication, multitasking, and collaboration with cross-functional teams to meet service levels.