Customer Experience Specialist II – Aesthetics

AbbVie Inc.; Austin (TX); Presencial; USD 34.000 - 50.000; Tempo integral

Benefícios oferecidos por esta vaga

PTO, holidays, sick leave

Medical/Dental/Vision insurance

401(k)

Short-term incentive programs

Resumo da vaga

AbbVie Inc., Allergan Aesthetics, seeks a Customer Experience Representative to handle emails and calls, process orders, returns, and credits for FA products. You’ll be the first point of contact, ensuring timely, accurate responses and a positive customer experience.

The role requires strong MS Office skills, attention to detail, and excellent communication. An Associate Degree or high school diploma with relevant experience is acceptable; advanced systems knowledge like SAP/CRM/Salesforce is a

Qualificações

• Proven MS Office skills and detail orientation required.
• Excellent written and verbal communication for customer interactions.
• Experience with customer service processes and order handling is preferred.

Responsabilidades

• Receive and answer 60-80 customer inquiries regarding product orders, status, research, certifications, returns, credits, product search and pricing.
• Use critical thinking to resolve inquiries and meet service levels.
• Support other projects and requests as needed.
• Collaborate with sales and operations to ensure timely order processing and follow-up.
• Provide an excellent customer experience in a professional and courteous manner.

Conhecimentos

MS Office

Attention to detail

Effective communication

Customer service

Multitask

Formação

Associate Degree OR High School Diploma

Ferramentas

SAP

CRM

Salesforce

Descrição da vaga

AbbVie Inc., Allergan Aesthetics, seeks a Customer Experience Representative to handle emails and calls, process orders, returns, and credits for FA products. You’ll be the first point of contact, ensuring timely, accurate responses and a positive customer experience.

The role requires strong MS Office skills, attention to detail, and excellent communication. An Associate Degree or high school diploma with relevant experience is acceptable; advanced systems knowledge like SAP/CRM/Salesforce is a