Hybrid Customer Experience Specialist - Aesthetics

AbbVie Inc.; Austin (TX); Híbrido; USD 21.000 - 30.000; Tempo integral

Benefícios oferecidos por esta vaga

401(k)

Health insurance

Paid time off

Dental insurance

Vision insurance

Resumo da vaga

AbbVie in Austin, TX is hiring for Customer Experience Representatives (CXR) to support Allergan Aesthetics. You will handle inbound/outbound calls to process orders, resolve issues, and maintain strong relationships with healthcare providers and sales teams.

The role emphasizes high-volume call handling, professional communication, and teamwork in a hybrid remote setup in Austin. Relevant experience with MS Office and ERP systems is preferred, with an associate degree or equivalent education

Qualificações

• 1+ years of Customer Service experience, preferably in a Contact Center environment.
• Experience working with MS Office.
• Attention to detail and ability to multitask.
• Effective communication skills.
• Associate Degree OR High School Diploma and equivalent relevant experience

Responsabilidades

• Handle 50–100 call interactions per day, including inbound and outbound calls.
• Use critical thinking to resolve inquiries and meet service levels.
• Collaborate with sales and other operations to complete orders and follow up.
• Deliver excellent customer experience in a professional manner.
• Manage the order inbox and orders from multiple channels.
• Work independently and in a team to resolve customer issues.

Conhecimentos

Customer service

MS Office

Attention to detail

Effective communication

Team collaboration

Formação

Associate degree or high school diploma

Ferramentas

Salesforce

SAP

Descrição da vaga

AbbVie in Austin, TX is hiring for Customer Experience Representatives (CXR) to support Allergan Aesthetics. You will handle inbound/outbound calls to process orders, resolve issues, and maintain strong relationships with healthcare providers and sales teams.

The role emphasizes high-volume call handling, professional communication, and teamwork in a hybrid remote setup in Austin. Relevant experience with MS Office and ERP systems is preferred, with an associate degree or equivalent education