Aesthetics CX Specialist – Order & Service Expert

AbbVie Inc.; Austin (TX); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401(k)

Job summary

AbbVie Inc. is seeking a Customer Experience Representative (CXR) to support Allergan Aesthetics.

You will handle 50–100 daily call interactions, process orders, and resolve issues to prevent shipping delays, while delivering professional, courteous service to Health Care Providers and internal teams. Ideal candidates have 2–4 years of customer service experience, proficiency in MS Office, and strong communication.

Qualifications

• 2-4 years of Customer Service experience, preferably in a Contact Center environment.
• Experience working with MS Office.
• Attention to detail and ability to multitask.
• Effective communication skills.
• Associate Degree OR High School Diploma and equivalent relevant experience.

Responsibilities

• Manage 50-100 call interactions per day including inbound and outbound calls.
• Use critical thinking to resolve inquiries to meet service levels.
• Collaborate with sales and other departments to complete orders and provide information.
• Deliver an excellent customer experiences with professionalism and courtesy.

Skills

Customer service

MS Office

Attention to detail

Multitasking

Effective communication

Education

Education: Associate Degree or High School Diploma

Tools

CRM

Salesforce

SAP

Job description

AbbVie Inc. is seeking a Customer Experience Representative (CXR) to support Allergan Aesthetics.

You will handle 50–100 daily call interactions, process orders, and resolve issues to prevent shipping delays, while delivering professional, courteous service to Health Care Providers and internal teams. Ideal candidates have 2–4 years of customer service experience, proficiency in MS Office, and strong communication.