Customer Experience Pro - Aesthetics Order & Support

Allergan Aesthetics, an AbbVie Company; Austin (TX); On-site; USD 38,000 - 50,000; Full time

Job summary

Allergan Aesthetics, an AbbVie company, is seeking a Customer Experience Representative to support the Aesthetics and Consumables department by handling inbound/outbound calls, processing orders, and resolving issues to ensure timely shipping.

Responsibilities include high-volume call management, collaboration with sales and operations, and delivering a professional customer experience with strong communication and problem-solving skills.

Qualifications

• 1+ years of Customer Service experience, preferably in a Contact Center environment.
• Experience working with MS Office.
• Attention to detail and ability to multitask.
• Effective communication skills.
• Associate Degree OR High School Diploma and equivalent relevant experience

Responsibilities

• Manage 50-100 call interactions per day including inbound and outbound calls.
• Ability to use critical thinking skills to resolve inquiries to meet service levels.
• Partner with sales and other operational departments to provide exceptional customer service within designated service levels to complete order transactions and other informational call follow up.
• Deliver an excellent customer experience, while acting in a professional and courteous manner

Skills

Customer Service

MS Office

Attention to detail

Effective communication

Education

Associate Degree/High School Diploma

Tools

SAP

CRM

Salesforce

Business Systems

Job description

Allergan Aesthetics, an AbbVie company, is seeking a Customer Experience Representative to support the Aesthetics and Consumables department by handling inbound/outbound calls, processing orders, and resolving issues to ensure timely shipping.

Responsibilities include high-volume call management, collaboration with sales and operations, and delivering a professional customer experience with strong communication and problem-solving skills.