Customer Experience Specialist II

AbbVie; Texas; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid time off

Insurance (medical/dental/vision)

401(k)

Short-term incentive programs

Job summary

AbbVie, Allergan Aesthetics, is seeking a dependable Customer Support Specialist II to handle email order processing and issue resolution for AbbVie customers and sales representatives. The role emphasizes teamwork, accurate communication, and timely shipment of orders, with Salesforce and SAP experience preferred.

Ideal candidates have 2–4 years in customer service, strong MS Office skills, and a commitment to delivering exceptional service in a collaborative environment.

Qualifications

• 2–4 years of Customer Service experience.
• Proficiency with MS Office Suite.
• Preferred experience with Salesforce and SAP.
• Ability to work in a collaborative, team-oriented environment.
• Strong written and verbal communication skills.

Responsibilities

• Address customer inquiries, requests, and issues promptly and professionally.
• Investigate and follow up on customer requests and complaints; triage emails and resolve issues.
• Provide accurate answers adhering to policy and guidelines.
• Manage the order inbox and process orders via multiple channels; ensure timely shipment.
• Work independently and as part of a team; communicate effectively with stakeholders.
• Listen to customer needs and respond appropriately; resolve issues with critical thinking.

Skills

Customer service

Communication

Teamwork

Problem solving

Attention to detail

Education

High School Diploma

Bachelor's Degree preferred

Tools

Salesforce

SAP

MS Office

Job description

AbbVie, Allergan Aesthetics, is seeking a dependable Customer Support Specialist II to handle email order processing and issue resolution for AbbVie customers and sales representatives. The role emphasizes teamwork, accurate communication, and timely shipment of orders, with Salesforce and SAP experience preferred.

Ideal candidates have 2–4 years in customer service, strong MS Office skills, and a commitment to delivering exceptional service in a collaborative environment.