Customer Experience Specialist II - Order & Support Pro

Allergan Aesthetics, an AbbVie Company; Austin (TX); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Paid time off

Health insurance

401(k)

Job summary

Allergan Aesthetics, an AbbVie Company, is seeking a Customer Support Specialist II to process orders, address inquiries, and resolve shipping issues with a collaborative team. You will triage emails, handle returns and credits, and provide accurate information per policy.

Ideal candidates have 2–4 years in customer service, experience with Salesforce/SAP, and proficiency in MS Office. This role offers strong benefits and opportunities to grow within the organization.

Qualifications

• 2-4 years of Customer Service experience.
• Experience working in a team-oriented, collaborative environment.
• Proficiency in MS Office Suite.

Responsibilities

• Address customer inquiries, requests, and issues promptly and professionally.
• Investigate and follow up on customer requests and complaints, triaging emails and resolving issues in a timely manner, processing returns, credits, and rebills as appropriate.
• Provide accurate and high-quality answers to customer questions, adhering to company policy and guidelines.
• Deliver exceptional customer service in a courteous and professional manner.
• Manage the order inbox and manage orders received through various channels.
• Work effectively both independently and collaboratively within a team.
• Listen attentively to customer needs and questions, responding appropriately.
• Responsible for managing open orders daily and ensuring timely shipment of orders.
• Ability to use critical thinking skills to resolve customer issues and needs effectively.

Skills

Team collaboration

Attention to detail

Communication skills

Education

High School Diploma

Bachelor's degree preferred

Tools

Salesforce

SAP

MS Office Suite

Job description

Allergan Aesthetics, an AbbVie Company, is seeking a Customer Support Specialist II to process orders, address inquiries, and resolve shipping issues with a collaborative team. You will triage emails, handle returns and credits, and provide accurate information per policy.

Ideal candidates have 2–4 years in customer service, experience with Salesforce/SAP, and proficiency in MS Office. This role offers strong benefits and opportunities to grow within the organization.