Customer Experience Specialist (Administrative)

HomeTeam Pest Defense, Inc. in; Ocala (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision benefits

Company paid life insurance

401(k) plan with company match

Employee stock purchase plan

Paid time off and holidays

Employee discounts

Tuition reimbursement

Dependent scholarship awards

Advancement opportunities

Recognition for good work

Friendly work environment

Employee referral bonuses

Job summary

HomeTeam Pest Defense is seeking a Customer Experience Representative (Administrative) in Ocala, FL to deliver friendly, positive customer service and handle administrative tasks. You will answer questions, schedule services, process payments, maintain files, and support technicians.

The role offers competitive hourly pay and a comprehensive benefits package, plus opportunities for advancement in a growing organization.

Qualifications

• 1 year of previous customer service experience
• Entry level customer service skill and technique
• Basic / entry level understanding of computers
• Entry level skill on use of company telephone features and how to use them
• Must be 18 years or older with a high school diploma or GED

Responsibilities

• Provide positive customer experiences that influence continued use and service from HomeTeam Pest Defense.
• Regularly communicates with internal and external customers.
• Provide information to prospects and initiate new service.
• Answer questions, research problems, resolve issues, provide pricing, schedule service and provide closure for customers.
• Interact with customers/prospects by scheduling pest and builder related services using Route Point software.
• Resolve billing/invoice questions.
• Conduct follow-up calls for re-treats and current services.

Skills

Customer service experience

Customer service skills

Computer basics

Telephone system usage

Education

High school diploma or GED

Job description

HomeTeam Pest Defense is seeking a Customer Experience Representative (Administrative) in Ocala, FL to deliver friendly, positive customer service and handle administrative tasks. You will answer questions, schedule services, process payments, maintain files, and support technicians.

The role offers competitive hourly pay and a comprehensive benefits package, plus opportunities for advancement in a growing organization.