Customer Experience Specialist — Admin Support

HomeTeam Pest Defense, Inc. in; Charlotte (NC); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Hourly wage $17.99-18

Job summary

HomeTeam Pest Defense, Inc. is seeking a Customer Experience Representative (Administrative) to deliver a delightful customer experience and support the team from its Charlotte, NC area. You will be part of a friendly, training-driven environment that recognizes and rewards great work.

Responsibilities include answering inquiries, scheduling pest-related services via Route Point, handling payments, maintaining files, and ensuring accurate documentation across customer records.

Qualifications

• Must have 1 year of previous customer service experience.
• Entry level customer service skill and technique.
• Basic / entry level understanding of computers.
• Entry level skill on use of company telephone features and how to use them.
• Must be 18 years or older with a high school diploma or GED.

Responsibilities

• Provide information to prospects and initiate new service.
• Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers.
• Interact with customers/prospects by scheduling various pest and builder related services using the Route Point software.
• Resolving customer problems with invoices and billing questions.
• Conduct telephone conversations with customers about issues surrounding their service in a professional manner.
• Enter service-related notes in system software.
• Provide general marketing information to prospects and customers as requested.
• Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed.
• Maintain customer files on computer and in filing system.
• Validate technician paperwork for completeness and accuracy.
• File Technician paperwork in customer files.
• Update notes in system with technician and other employee customer information.
• Print, distribute, and review service tickets for technicians.
• Have a basic knowledge of technician's job and processes of company's treatment processes.
• Properly follow HomeTeam Pest Defense telephone etiquette procedures.
• Ability to calm and diffuse angry customers.
• Escalate appropriate inquiries or problems to managers.
• Collect and reconcile payments received by technicians.

Skills

Customer service

Basic computer skills

Education

High school diploma or GED

Job description

HomeTeam Pest Defense, Inc. is seeking a Customer Experience Representative (Administrative) to deliver a delightful customer experience and support the team from its Charlotte, NC area. You will be part of a friendly, training-driven environment that recognizes and rewards great work.

Responsibilities include answering inquiries, scheduling pest-related services via Route Point, handling payments, maintaining files, and ensuring accurate documentation across customer records.