Customer Experience Specialist – Pest Defense

Rollins, Inc.; Naples (FL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Benefits package including medical, d#

Job summary

HomeTeam Pest Defense in Naples, FL is seeking a Customer Service Representative to deliver positive customer experiences and support customers from initial contact through service delivery. You will handle inquiries, schedule services using Route Point, assist with pricing, resolve billing questions, and maintain accurate notes.

The role offers competitive pay and comprehensive benefits in a friendly work environment.

Qualifications

• Must have 1 year of previous customer service experience.
• High school diploma or GED is required.
• Basic computer skills and ability to use company telephone features.

Responsibilities

• Provide positive customer experiences that encourage continued service.
• Communicate with internal and external customers of HomeTeam Pest Defense.
• Provide information to prospects and initiate new service.
• Answer questions, research problems, resolve issues, provide pricing, schedule service.
• Interact with customers by scheduling pest-related services using Route Point.
• Resolve billing questions and enter service-related notes in the system.

Skills

1 year customer service experience

Basic computer literacy

Telephone system familiarity

Education

High school diploma or GED

Job description

HomeTeam Pest Defense in Naples, FL is seeking a Customer Service Representative to deliver positive customer experiences and support customers from initial contact through service delivery. You will handle inquiries, schedule services using Route Point, assist with pricing, resolve billing questions, and maintain accurate notes.

The role offers competitive pay and comprehensive benefits in a friendly work environment.