Customer Experience Specialist — Growth & Benefits

HomeTeam Pest Defense; Ocala (FL); On-site; USD 47,279,000 - 48,712,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision benefits

401(k) plan with company match up to 6

Job summary

HomeTeam Pest Defense is seeking a Customer Service Representative in Ocala, Florida. This role focuses on delivering positive customer experiences, scheduling services, and handling billing questions with a friendly, professional approach.

Ideal candidates have at least 1 year of customer service experience, basic computer skills, and the ability to use telephone features effectively. The position offers competitive pay, benefits, and growth opportunities within a growing company.

Qualifications

• 1 year of previous customer service experience
• Basic / entry level understanding of computers
• Entry level skill on use of company telephone features
• Must be 18 years or older with a high school diploma or GED

Responsibilities

• Provide positive customer experiences that lead to continued service
• Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service
• Interact with customers/prospects by scheduling various pest and builder related services
• Resolve invoices and billing questions
• Conduct telephone conversations with customers in a professional manner
• Enter service-related notes in system software
• Provide general marketing information to prospects and customers
• Follow up with customers for re-treats and ongoing services
• Maintain customer files and update notes in the system
• Escalate inquiries to managers and collect payments

Skills

Customer service

Communication

Telephone etiquette

Basic computer skills

Education

High school diploma or GED

Tools

Route Point software

Job description

HomeTeam Pest Defense is seeking a Customer Service Representative in Ocala, Florida. This role focuses on delivering positive customer experiences, scheduling services, and handling billing questions with a friendly, professional approach.

Ideal candidates have at least 1 year of customer service experience, basic computer skills, and the ability to use telephone features effectively. The position offers competitive pay, benefits, and growth opportunities within a growing company.