Administrative Customer Care Specialist

HomeTeam Pest Defense, Inc. in; Town of Florida (NY); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision benefits

401(k) plan with company match

Paid time off and holidays

Employee discounts

Job summary

HomeTeam Pest Defense is seeking a Customer Service Representative (Administrative) to deliver a delightful customer experience. You will handle inquiries, schedule services, provide pricing and close for customers, while maintaining accurate records and notes in the system.

The role emphasizes professional telephone communication, basic computer use, and a willingness to support internal teams. A strong customer-first attitude is required in a fast-paced environment.

Qualifications

• Minimum 1 year of previous customer service experience.
• Entry level customer service skill and technique.
• Basic / entry level understanding of computers.
• Entry level skill on use of company telephone features and how to use them.
• Must be 18 years or older with a high school diploma or GED.

Responsibilities

• Provide positive customer experiences that affect the likelihood of continuing service with HomeTeam Pest Defense.
• Regularly communicates with internal and external customers.
• Provide information to prospects and initiate new service.
• Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers.
• Interact with customers/prospects by scheduling pest and builder related services using Route Point software.
• Resolve invoices and billing questions.
• Conduct professional telephone conversations about service issues.
• Enter service-related notes in the system.

Skills

Customer service

Phone etiquette

Communication

Problem solving

Education

High school diploma or GED

Tools

Route Point software

Job description

HomeTeam Pest Defense is seeking a Customer Service Representative (Administrative) to deliver a delightful customer experience. You will handle inquiries, schedule services, provide pricing and close for customers, while maintaining accurate records and notes in the system.

The role emphasizes professional telephone communication, basic computer use, and a willingness to support internal teams. A strong customer-first attitude is required in a fast-paced environment.