Customer Experience Specialist — Administrative Support

HomeTeam Pest Defense, Inc. in; Stafford (TX); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

Medical benefits

Life & AD&D insurance

401(k) with company match

Job summary

HomeTeam Pest Defense, Inc. is seeking a Customer Experience Representative (Administrative) to deliver exceptional service. The role involves interacting with customers and prospects, scheduling services, and handling inquiries with a focus on a positive customer experience.

The position offers competitive pay with an hourly rate in the $16.99–$17 range, plus a comprehensive benefits package and opportunities for advancement within the company.

Qualifications

• Must have 1 year of previous customer service experience.
• Entry level customer service skill and technique.
• Basic / entry level understanding of computers.
• Entry level skill on use of company telephone features and how to use them.
• Must be 18 years or older with a high school diploma or GED.

Responsibilities

• Provide positive customer experiences that significantly affect the customer's likelihood to continue to use and buy additional service.
• Regularly communicates with internal and external customers of HomeTeam Pest Defense.
• Provide information to prospects and initiate new service.
• Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers.
• Interact with customers/prospects by scheduling various pest and builder related services using the Route Point software.
• Resolving customer problems with invoices and billing questions.
• Conduct telephone conversations with customers about issues surrounding their service in a professional manner.

Skills

Customer service

Basic computer skills

Telephone system knowledge

High school diploma or GED

Education

High school diploma or GED

Job description

HomeTeam Pest Defense, Inc. is seeking a Customer Experience Representative (Administrative) to deliver exceptional service. The role involves interacting with customers and prospects, scheduling services, and handling inquiries with a focus on a positive customer experience.

The position offers competitive pay with an hourly rate in the $16.99–$17 range, plus a comprehensive benefits package and opportunities for advancement within the company.