Customer Experience Specialist

Kedia Corporation; Youngstown (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

A global service provider located in Youngstown, Ohio, is looking for a customer service agent who will be responsible for managing customer inquiries and resolving complaints. The ideal candidate will possess excellent communication skills and a strong understanding of customer service principles. Proficiency in CRM software and relevant tools like autodialers and spreadsheet applications is essential. This position requires the ability to handle diverse customer issues and provide satisfactory solutions in a fast-paced environment.

Qualifications

• Knowledge of customer service principles and processes.
• Ability to assess customer needs and evaluate satisfaction.
• Experience with contact center operations.

Responsibilities

• Provide information about products or services to customers.
• Keep records of customer interactions and transactions.
• Resolve customer complaints effectively.

Skills

Customer service skills

Communication skills

Problem-solving

Tools

Autodialers

Customer relationship management software

Spreadsheet software

Job description

A global service provider located in Youngstown, Ohio, is looking for a customer service agent who will be responsible for managing customer inquiries and resolving complaints. The ideal candidate will possess excellent communication skills and a strong understanding of customer service principles. Proficiency in CRM software and relevant tools like autodialers and spreadsheet applications is essential. This position requires the ability to handle diverse customer issues and provide satisfactory solutions in a fast-paced environment.