Customer Experience Specialist

Kedia Corporation; Stillwater (OK); On-site; USD 35,000 - 45,000; Full time

Job summary

A global service provider based in Oklahoma seeks a dedicated customer service agent to enhance user experience. The ideal candidate will manage customer inquiries, resolve service complaints, and maintain accurate records of interactions. This role requires strong communication skills and familiarity with CRM tools. Join a fast-paced environment where innovation drives exceptional service delivery.

Qualifications

• Experience in customer service is essential.
• Ability to handle complaints and resolve issues effectively.
• Familiarity with CRM software and call handling systems.

Responsibilities

• Provide information about products or services to customers.
• Keep detailed records of customer interactions and transactions.
• Determine charges for services and collect payments.
• Refer unresolved grievances to relevant departments.
• Examine insurance policy terms to confirm coverage.

Skills

Customer service

Problem solving

Communication

Tools

Autodialers

CRM software

Microsoft Excel

Job description

A global service provider based in Oklahoma seeks a dedicated customer service agent to enhance user experience. The ideal candidate will manage customer inquiries, resolve service complaints, and maintain accurate records of interactions. This role requires strong communication skills and familiarity with CRM tools. Join a fast-paced environment where innovation drives exceptional service delivery.