Customer Experience Specialist

Kedia Corporation; Lenexa (KS); On-site; USD 30,000 - 45,000; Full time

Job summary

A global tech company is seeking a dedicated customer service representative to handle inquiries, resolve complaints, and maintain records of interactions. The role involves utilizing autodialers, CRM, and contact center software to provide top-notch service. Candidates should possess strong communication skills and a customer service mindset. Join a fast-paced environment where you can make a difference in customer experiences.

Qualifications

• Knowledge of customer service principles and processes.
• Ability to meet quality standards for services and assess customer satisfaction.

Responsibilities

• Provide information about products/services and handle complaints via phone.
• Keep records of customer interactions and follow up on inquiries.
• Resolve service or billing complaints by processing adjustments.

Skills

Customer service skills

Communication skills

Problem-solving

Tools

Autodialers

Contact center software

CRM software

Microsoft Excel

Job description

A global tech company is seeking a dedicated customer service representative to handle inquiries, resolve complaints, and maintain records of interactions. The role involves utilizing autodialers, CRM, and contact center software to provide top-notch service. Candidates should possess strong communication skills and a customer service mindset. Join a fast-paced environment where you can make a difference in customer experiences.