Customer Experience Specialist

Kedia Corporation; Erie (Erie County); On-site; USD 30,000 - 50,000; Full time

Job summary

A global innovation company in Erie is seeking a dedicated customer service representative to handle client inquiries and resolve complaints effectively. This role involves using tools like CRM software and autodialers to ensure customer satisfaction and efficient transaction processing. The ideal candidate should have strong communication skills and a service-oriented mindset. If you excel in fast-paced environments and enjoy helping customers, we encourage you to apply.

Responsibilities

• Confer with customers to provide information about products or services.
• Keep records of customer interactions or transactions.
• Check to ensure appropriate changes were made to resolve customers' problems.
• Determine charges for services requested and collect payments.
• Refer unresolved customer grievances to designated departments.
• Review insurance policy terms for coverage of losses.
• Contact customers to respond to inquiries or notify them of claim results.
• Resolve service or billing complaints by exchanging merchandise or refunding money.

Skills

Customer service

Problem-solving

Communication

Attention to detail

Tools

Autodialers

CRM software

Microsoft Excel

Job description

A global innovation company in Erie is seeking a dedicated customer service representative to handle client inquiries and resolve complaints effectively. This role involves using tools like CRM software and autodialers to ensure customer satisfaction and efficient transaction processing. The ideal candidate should have strong communication skills and a service-oriented mindset. If you excel in fast-paced environments and enjoy helping customers, we encourage you to apply.