Customer Experience Specialist

Kedia Corporation; Toledo (OH); On-site; USD 35,000 - 50,000; Full time

Job summary

A global business services company based in Toledo, Ohio, seeks a customer service representative to manage customer inquiries and complaints over the phone. The ideal candidate will possess strong communication and problem-solving skills. Familiarity with contact center and CRM software is required. Responsibilities include providing information about products, resolving billing issues, and keeping detailed records of customer interactions. Join a fast-paced environment that values innovation and customer satisfaction.

Qualifications

• Knowledge of customer service principles and processes.
• Ability to manage inquiries, complaints, and processing of transactions.
• Ability to evaluate customer satisfaction and service quality.

Responsibilities

• Provide information about products or services to customers.
• Keep records of customer interactions and transactions.
• Resolve customers' service or billing complaints.

Skills

Customer service skills

Communication skills

Problem-solving

Tools

Autodialers

Contact center software

CRM software

Spreadsheet software

Job description

A global business services company based in Toledo, Ohio, seeks a customer service representative to manage customer inquiries and complaints over the phone. The ideal candidate will possess strong communication and problem-solving skills. Familiarity with contact center and CRM software is required. Responsibilities include providing information about products, resolving billing issues, and keeping detailed records of customer interactions. Join a fast-paced environment that values innovation and customer satisfaction.