Customer Experience Specialist

Kedia Corporation; Alexandria (VA); On-site; USD 35,000 - 50,000; Full time

Job summary

A global service provider is seeking a customer service representative to handle customer inquiries and resolve complaints. This role requires excellent communication skills and a strong understanding of customer service principles. The ideal candidate will be familiar with CRM and contact center software. Responsibilities include maintaining records of customer interactions and ensuring customer satisfaction. The position is based in Virginia, offering a dynamic work environment.

Qualifications

• Must have knowledge of customer service principles and processes.
• Experience with CRM software is a plus.
• Strong communication skills required.

Responsibilities

• Confer with customers to provide information about products or services.
• Keep records of customer interactions and transactions.
• Resolve customers' service or billing complaints.

Skills

Customer and Personal Service

Communication

Problem-solving

Tools

Avaya software

Microsoft Outlook

Microsoft Excel

Job description

A global service provider is seeking a customer service representative to handle customer inquiries and resolve complaints. This role requires excellent communication skills and a strong understanding of customer service principles. The ideal candidate will be familiar with CRM and contact center software. Responsibilities include maintaining records of customer interactions and ensuring customer satisfaction. The position is based in Virginia, offering a dynamic work environment.