Customer Experience Specialist

Kedia Corporation; Ann Arbor (MI); On-site; USD 35,000 - 50,000; Full time

Job summary

A global service provider in Michigan seeks individuals for their customer service team. In this role, you'll handle inquiries, provide product information, and resolve customer issues. The ideal candidate should possess strong communication skills and be familiar with CRM and contact center software. The working environment is fast-paced, emphasizing innovation and employee empowerment. If you're looking for a challenging opportunity in a dynamic field, we'd love to have you onboard.

Qualifications

• Knowledge of principles and processes for providing customer and personal services.
• Experience with CRM tools and contact center software.
• Ability to assess customer needs and evaluate satisfaction.

Responsibilities

• Confer with customers to provide information about products and services.
• Resolve customer service or billing complaints.
• Keep records of customer interactions and transactions.

Skills

Customer service skills

Problem-solving skills

Communication skills

Tools

Avaya software

Microsoft Excel

CRM software

Job description

A global service provider in Michigan seeks individuals for their customer service team. In this role, you'll handle inquiries, provide product information, and resolve customer issues. The ideal candidate should possess strong communication skills and be familiar with CRM and contact center software. The working environment is fast-paced, emphasizing innovation and employee empowerment. If you're looking for a challenging opportunity in a dynamic field, we'd love to have you onboard.