Customer Experience Specialist - Billing & Support

Kedia Corporation; Cleveland (OH); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading business services firm in Cleveland, OH, is looking for a Customer Service Representative to assist clients with inquiries, manage complaints, and ensure customer satisfaction. The role requires strong communication skills and the ability to use various technologies and tools in a fast-paced environment. We seek individuals with problem-solving abilities who can maintain accurate records and adapt quickly to challenges in customer service. Come join our team to make a difference!

Qualifications

• Strong customer service skills, including communication and problem resolution.
• Ability to keep accurate records of customer interactions.
• Familiarity with relevant technology used in customer service environments.

Responsibilities

• Provide information about products/services to customers via phone or in person.
• Keep records of customer interactions and transactions.
• Resolve customer complaints and billing issues.
• Contact customers regarding claim investigation results.

Skills

Customer communication

Problem-solving

Record keeping

Attention to detail

Tools

Contact center software (Avaya, Timpani)

CRM software

Email software (Microsoft Outlook)

Spreadsheet software

Job description

A leading business services firm in Cleveland, OH, is looking for a Customer Service Representative to assist clients with inquiries, manage complaints, and ensure customer satisfaction. The role requires strong communication skills and the ability to use various technologies and tools in a fast-paced environment. We seek individuals with problem-solving abilities who can maintain accurate records and adapt quickly to challenges in customer service. Come join our team to make a difference!