Customer Experience Specialist

Apple; Westlake (OH); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Stock purchase plan

Relocation assistance

Discretionary bonuses

Healthcare benefits

Employee stock programs

Job summary

Apple Retail in Westlake, OH, is seeking a Specialist to deliver an exceptional Apple customer experience. You’ll build loyalty by understanding customer needs, presenting products, and educating buyers on purchase options and services.

You will stay up to date on Apple products and share knowledge with the team to help customers own Apple solutions. You’ll work in a fast-paced store, collaborate with colleagues, and uphold Apple’s values of inclusion and diversity while delivering friendly,

Qualifications

• Availability to work a schedule based on business needs that may include nights, weekends, and holidays.
• Ability to personalize solutions based on customer needs and communicate them effectively.
• Ability to work in a fast-paced environment while assisting multiple customers.
• Team-based working style with shared responsibility and accountability.
• Willingness to learn about Apple products and services and maintain confidentiality.

Responsibilities

• Deliver excellent service by understanding customer needs and identifying ownership opportunities.
• Present products and services and educate customers on relevant purchasing options.
• Stay up to date on Apple products, services, and purchase options.
• Support peers by sharing knowledge about Apple products and services.
• Maintain accuracy and follow guidance; assist in other store tasks as needed.
• Contribute to an inclusive environment and demonstrate Apple’s values daily.

Skills

Customer service

Communication

Team collaboration

Curiosity

Job description

Apple Retail in Westlake, OH, is seeking a Specialist to deliver an exceptional Apple customer experience. You’ll build loyalty by understanding customer needs, presenting products, and educating buyers on purchase options and services.

You will stay up to date on Apple products and share knowledge with the team to help customers own Apple solutions. You’ll work in a fast-paced store, collaborate with colleagues, and uphold Apple’s values of inclusion and diversity while delivering friendly,