In-Store Tech & Service Specialist

Apple; Woodmere (OH); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Employee stock purchase plan

Medical and dental coverage

Tuition reimbursement

Job summary

Apple Retail in Ohio is seeking a Specialist to build brand loyalty by delivering an exceptional customer service experience. You’ll ask questions to understand needs, customize recommendations, and educate customers on Apple products and services. You’ll stay up to date with offerings and support peers to share knowledge across the store.

You’ll contribute to an inclusive environment, demonstrate Apple’s values daily, and handle tasks with accuracy while supporting various store areas as needed.

Qualifications

• Demonstrate strong customer service and communication skills.
• Know and explain Apple products and services to customers.
• Collaborate with team to ensure store goals are met.

Responsibilities

• Deliver excellent service by understanding customer needs and offering tailored solutions.
• Educate customers on Apple products, services, and purchase options.
• Assist peers with product knowledge and store processes when needed.
• Maintain accuracy and follow store guidance in daily tasks.
• Support other areas of the store to enhance the customer experience.
• Contribute to an inclusive environment and reflect Apple’s values.

Skills

Customer service

Product knowledge

Teamwork

Curiosity

Tools

POS systems

Job description

Apple Retail in Ohio is seeking a Specialist to build brand loyalty by delivering an exceptional customer service experience. You’ll ask questions to understand needs, customize recommendations, and educate customers on Apple products and services. You’ll stay up to date with offerings and support peers to share knowledge across the store.

You’ll contribute to an inclusive environment, demonstrate Apple’s values daily, and handle tasks with accuracy while supporting various store areas as needed.