Customer Experience Specialist - Delivery & Payments

Raymour & Flanigan Furniture and Mattresses; Town of De Witt (NY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Profit sharing

Cross training

Job summary

Raymour & Flanigan in New York is hiring a Customer Service Representative who will play a key role in guiding customers from purchase to delivery. You will bridge the gap between dream and reality by providing friendly, professional service.

You’ll handle scheduling deliveries, payments, and inquiries, work independently or in small teams, and contribute to a consistently outstanding shopping experience.

Qualifications

• Provide genuine, friendly, personable and professional service.
• Effective communication and strong interpersonal/organizational skills.
• Excellent listening skills and the ability to multi-task in a fast-paced service environment.
• Proactively resolve escalated customer issues.
• Support sales and operations to advocate for every customer’s concerns.
• Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.

Responsibilities

• Assist customers with scheduling deliveries and processing payments.
• Address customer questions and concerns professionally.
• Work independently and in small teams to enhance the shopping experience.

Skills

Customer service

Communication

Multi-tasking

Problem solving

Teamwork

Flexibility

Job description

Raymour & Flanigan in New York is hiring a Customer Service Representative who will play a key role in guiding customers from purchase to delivery. You will bridge the gap between dream and reality by providing friendly, professional service.

You’ll handle scheduling deliveries, payments, and inquiries, work independently or in small teams, and contribute to a consistently outstanding shopping experience.