Customer Experience Associate: Delivery & Payments

Raymour & Flanigan Furniture and Mattresses; Massapequa (NY); Sur place; USD 36 000 - 54 000; Plein temps

Avantages offerts par ce poste

Health benefits

401k with company match plus profit分享

Cross training

Annual breakfast prepared by owners

Résumé du poste

Raymour & Flanigan in Massapequa, NY is hiring a Customer Service Representative to bridge the gap between the customer's dream and delivery, handle payments, and answer questions. You will work independently or in a small team to enhance the shopping experience, with a retail schedule that includes days, nights, weekends and holidays.

Join a team that emphasizes friendly, professional service and strong communication while supporting sales and operations to meet every customer's needs.

Qualifications

• Consistently provide genuine, friendly, personable and professional service.
• Effective communication, interpersonal and organizational skills.
• Demonstrate excellent listening skills and multi-task in a fast-paced service environment.
• Proactively resolve escalated customer issues.
• Support sales and operations team members to go above and beyond for customers.
• Flexibility to work a retail schedule including days, nights, weekends, holidays, and events.

Responsabilités

• Schedule deliveries for customers and manage payments.
• Answer customer questions and address concerns.
• Work independently or in a small team to enhance the customer shopping experience.

Connaissances

Customer service

Communication

Listening

Problem solving

Team support

Flexible schedule

Description du poste

Raymour & Flanigan in Massapequa, NY is hiring a Customer Service Representative to bridge the gap between the customer's dream and delivery, handle payments, and answer questions. You will work independently or in a small team to enhance the shopping experience, with a retail schedule that includes days, nights, weekends and holidays.

Join a team that emphasizes friendly, professional service and strong communication while supporting sales and operations to meet every customer's needs.