Customer Experience Specialist

Von Maur, Inc.; Town of Cottage Grove (WI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive wages

Generous merchandise discount

Comprehensive benefits

401(k) retirement plan

No extended holiday hours

Promote from within philosophy

Job summary

Von Maur, Inc. is seeking a Customer Service Counter Associate to help keep the store connected as a reliable source for information and support.

In this fast-paced department, you will impact several areas of our store services and ensure every customer feels valued. You will greet customers, answer calls, manage charge accounts, prepare purchases for shipment, handle bank deposits, and maintain a clean, organized counter.

Qualifications

• Experience delivering friendly, helpful service.
• Ability to answer multi-line telephone and direct customers as needed.
• Experience with cashiering, payments, and basic account handling.

Responsibilities

• Own the customer experience – greet customers sincerely, be friendly and thank every customer.
• Answer a multi-line telephone – assist customers or direct them to the appropriate area.
• Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions.
• Prepare, box, and wrap customer purchases and online orders for shipment.
• Calculate service counter and store cash work - prepare bank deposits.
• Maintain a clean and organized department.
• Be available to work on-site for day, evening, and weekend shifts.

Skills

Customer service

Telephone etiquette

Cash handling

Multitasking

Job description

Von Maur, Inc. is seeking a Customer Service Counter Associate to help keep the store connected as a reliable source for information and support.

In this fast-paced department, you will impact several areas of our store services and ensure every customer feels valued. You will greet customers, answer calls, manage charge accounts, prepare purchases for shipment, handle bank deposits, and maintain a clean, organized counter.