Retail Customer Experience Specialist

Von Maur, Inc.; Fort Atkinson (WI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive wages

Merchandise discount

Comprehensive benefits

401(k) retirement plan

No extended holiday hours

Promote from within

Job summary

Von Maur, Inc. is hiring a Customer Service Counter Associate to help keep our store connected with information and support for customers. In this fast-paced department, you'll impact several areas of our store services.

You will greet customers, handle phone inquiries, assist with charge accounts, prepare purchases for shipment, manage cash operations, and keep the counter neat. On-site availability for day, evening and weekend shifts ensures we serve shoppers when they need us.

Responsibilities

• Own the customer experience – greet people sincerely, be friendly and thank every customer
• Answer a multi-line telephone – assist customers or direct them to the appropriate area
• Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions
• Prepare, box, and wrap customer purchases and online orders for shipment
• Calculate service counter and store cash work - prepare bank deposits
• Maintain a clean and organized department
• Be available to work on-site for day, evening, and weekend shifts

Job description

Von Maur, Inc. is hiring a Customer Service Counter Associate to help keep our store connected with information and support for customers. In this fast-paced department, you'll impact several areas of our store services.

You will greet customers, handle phone inquiries, assist with charge accounts, prepare purchases for shipment, manage cash operations, and keep the counter neat. On-site availability for day, evening and weekend shifts ensures we serve shoppers when they need us.