Customer Experience Counter Associate

Von Maur, Inc.; Windsor (WI); Presencial; USD 26.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive wages

Generous merchandise discount

Comprehensive benefits

401(k) retirement plan

No extended holiday hours

Promote from within

Descripción de la vacante

Von Maur, Inc. is seeking a Customer Service Counter Associate to keep the store connected as a reliable source for information and support.

You will impact several areas of our store services and play a key role in creating a positive shopping experience. Responsibilities include greeting customers, handling telephone inquiries, opening charge accounts, processing payments, preparing orders for shipment, and maintaining a clean department.

Formación

• Experience delivering courteous service to customers.
• Ability to handle multiple tasks in a fast-paced setting.
• Strong communication and problem-solving skills.

Responsabilidades

• Own the customer experience – greet customers, be friendly, and thank every customer.
• Answer a multi-line telephone – assist customers or direct them to the appropriate area.
• Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions.
• Prepare, box, and wrap customer purchases and online orders for shipment.
• Calculate service counter and store cash work - prepare bank deposits.
• Maintain a clean and organized department.
• Be available to work on-site for day, evening, and weekend shifts.

Conocimientos

Customer service

Telephone handling

Cash handling

POS system

Order fulfillment

Descripción del empleo

Von Maur, Inc. is seeking a Customer Service Counter Associate to keep the store connected as a reliable source for information and support.

You will impact several areas of our store services and play a key role in creating a positive shopping experience. Responsibilities include greeting customers, handling telephone inquiries, opening charge accounts, processing payments, preparing orders for shipment, and maintaining a clean department.